Technology and the business of selling it continues to grow more complex. The net effect was an exponential increase in software’s ability to drive activity. For many firms, hiring from outside is not their path. CompTIA’s IT framework defines infrastructure, software Among global regions, western Europe remains a significant The technology budget was already in flux, as the tactical cost center approach evolved into a strategic investment approach and technology spending was spread with transitioning from old to new – may find an easier path to jump directly to the latest generation of technologies. Cloud-first is not the same as cloud-exclusive; very few companies will choose to place 100% of their applications and systems in the cloud. the case for many emerging ‘as-a-service’ solutions that include elements of hardware, software, and service, such as IoT, drones, and many automating technologies. The enormity of the industry is a function of many of the trends discussed in this report. The global sourcing market in India continues to grow at a higher pace compared to the IT-BPM industry. the case for many emerging as-a-service solutions that include elements of hardware, software and service, such as IoT, drones and many automating technologies. Cloud computing has slowly been fading from CompTIA’s annual trend list. This will dictate networking structures, storage options, data policies, Looking ahead Often, line of business buyers do not anticipate the many layers beyond the initial purchase, such as security, compliance, As much as 2020 taught companies about flexibility and resilience in the face of business disruption, it has also drawn a spotlight to fair treatment, and the most forward-thinking companies will publicly demonstrate their commitment to this ideal. a reality check in year two or three. Lastly, if it appears a noteworthy technology, workforce, or business of technology But let’s The information has constantly been accumulating and newer methods are being originated for its storage, categorization, organization, and distribution. Additionally, business and tech consulting The resulting “recency bias” may account for respondents seeming to be much This has obviously been an upward trend for several years. There are a number of taxonomies for depicting the information technology space. On the other end of the spectrum, there are smaller businesses who can easily fall prey to marketing hyperbole. Continual training and formal compliance practices across all pillars of a company will help address what may be an uncomfortable truth: Regulation is not avoidable in the tech industry anymore. Zero trust is emerging as the new paradigm that guides all the new practices. In particular, increased awareness 1 factor necessary to sustaining a healthy and successful MSP market over the next two years. Helping them prioritize initiatives during a down time and showing them how to use a cloud foundation to automate their organizations, cut costs and increase efficiencies will be key in 2021 and beyond. Instead, there will be a strong focus on training and certifying the employees that are already on board. The trend may be heading in the right direction, but the chasm was so wide that it will take significant time and intentional changes to close. Between increased technology complexity and the need to explain technology to The other big change is the nature of technology in the marketplace, especially emerging technology. working from home instead of a central office location. and improve flexibility and resiliency. Whether dealing with internal stakeholders or external customers, companies continue to emphasize user experience. Learn how people are re-envisioning the functions, processes, and best practices for infrastructure, development, security, and data in their organizations. Now that they are distinct functions, there are difficulties in creating the pipeline for more advanced talent. Second is technical skill in a new area. But one of the more interesting consequences of this trend is somewhat longer sales cycles for many in the channel. Six in 10 channel firms said the No. With so many different topics within each pillar, there is plenty of room for growth. investment. Moving forward, IDC projects that the technology industry is on pace to reach $5 trillion in 2021. Ironically, the pandemic has opened some opportunities in the area of remote work support, particularly for MSPs. While emerging technologies will be the driver for growth, they must be used in conjunction with more established technologies to create innovative solutions. This created a new challenge But a recent study by McKinsey also shows that the pandemic has accelerated The end result, though, may be immeasurable as companies reap the benefits of multiple perspectives and support equal opportunity for all groups. Smaller companies are finding The tech space is somewhat unique in that prices tend to fall over time, which may result in large numbers of units shipped but only modest revenue growth. Opportunities there range from enticing new clients with any of the emerging technology solutions on the market to offering up a specialization in a particular industry vertical. The leading two skills that companies are looking for The trend is also showing positive returns for companies that sell and support technology. China has followed a pattern that can also be seen in developing regions, where there is a twofold effect of closing the gap in categories such as IT infrastructure, software, and services, along with staking out leadership MSSPs apply security-specific expertise across all customer systems, infrastructure, applications and data. The IT channel is in flux. In 2020, the U.S. election cycle will put a spotlight on many of these issues. As a result, organizations A zero trust mentality is something that many managed services providers are beginning to understand in earnest. The Business of Technology Continues to Evolve, Copyright © CompTIA, Inc. All Rights Reserved. there is less history to guide future forecasts. Other companies are grappling to fill staffing holes because some of their employees needed to leave the workforce to tend to school-age children at home during the pandemic. Cloud computing lowered both the barrier for developing software Shifting gears from skill needs and development, the other workforce topic that will be a major issue in the upcoming year is diversity and inclusion. As companies place more of their IT architecture in the cloud and consider new options for their workforce, networking performance becomes more critical. Depending on your viewpoint and type of business, this is either a negative or a positive – or a little bit of both. All of this is a drastic departure from the belief that a strong secure perimeter will keep all the bad stuff on the outside. Increasing software AI and automation, adoption of Data Analytics in end-user industries, along with the scope and potential for the global information technology market are likely to … to see such a high focus placed on compliance for the coming year. We are talking about video and voice forgery software that convincingly makes people appear to be doing and saying things they are not. Learn how people are re-envisioning the functions, processes, and best practices for infrastructure, development, security, and data in their organizations. They must be up to date not just on federal mandates, but also state and local regulations that might be more than obscure. and a more welcoming atmosphere, especially if there is a hard look at how the existing arrangements unintentionally create barriers. The bulk of technology spending stems from purchases made by corporate or government entities. Wild West days are over as the tech industry matures and grows more complex. That’s a significant shift from last year when the main concerns for It’s not unlike today’s college admissions dilemma, where a student endeavors to get Cloud computing is certainly not a driver of headlines today—indeed, it does not receive top billing in any of CompTIA’s 2020 trends—but it is still a driver of both IT tactics and IT strategy. Because trends do not occur in a vacuum, the report provides context through market sizing, workforce dynamics, and other references to supporting data. In the UK and ANZ, one of the main issues is an inability to pursue skill growth in the current role. There is However, the long-term trends The results attempt a best-fit are becoming more digital, more connected, and more automated. Despite the size of the U.S. market, the majority of technology spending (67%) occurs beyond its borders. The tech industry is faced with Robotic Process Automation (RPA): Thanks to a high degree of integration between individual systems and the use of new techniques such as machine learning and natural language processing, RPA is a key ingredient for many automation efforts. Although the emerging area Skills needs and desire to grow. Workforce diversity most often refers to having an employee population that reflects the general population, with no preferential treatment or restrictive measure given on the basis of gender, race, age, or other factors. For folks in IT pro jobs, this has not always been a priority, nor a forte. While digital transformation Although 30% of companies feel that there has been significant improvement in the diversity of the tech However, since these noble endeavors are not producing the intended result, it’s time to consider something new. The lack of focus Beyond technical skills, businesses are also looking for technology professionals that can speak the development, cybersecurity and data as the pillars supporting IT operations. Even amid all the hype, companies in the business of technology are Last year, the channel’s top worries were labor costs and the ability to hire employees with skills that map to today’s complex technology demands, including Through education, training, certifications, advocacy, philanthropy, and market research, CompTIA is the hub for advancing the tech industry and its workforce. are using their solid financial base and positive cash flow to dive into new markets and grow during this uncertain time. that exacerbates resource constraint and skill gaps. Using the conventional approach, the industry market can be categorized into five top level buckets. Storage solutions need to match workflow demands, and solid backup plans are key for ongoing operations. Telecommunications technology – this covers cabling, wireless, switching, transmission, radio frequency, and optical communications media and internet protocol networks. On the other hand, some individuals have reservations about their career in the technology field. On one end of the spectrum, this takes the shape of larger companies going It's time for the industry to take the next step. However, as far as individual countries go, China has clearly established itself as a major player in the global tech market. Rather than treating IoT installations as separate projects, businesses will have to recognize that they are dealing with an expanded architecture. And still more believe innovation could be stifled because tech companies will start By the end of Q1 2020, companies everywhere were reeling as they reckoned with the effects of the COVID-19 pandemic. Businesses are quickly discovering current economic climate where finding new customers may be challenging, considering that many of the SMB customers the channel targets have been existing in cost-cutting or frozen-budget mode during the pandemic. emerging tech acumen. Global information and communication technology (ICT) industry can be broadly segmented into IT equipment, software, IT & business services, telecommunication equipment, and carrier services. At the time, privacy violations, data breaches, social media-enabled election interference and other controversies had thrust the industry, and many of its In the U.S., 86% of IT pros rate their outlook as very good or fairly good. Because trends do not occur in a vacuum, the report provides context through market sizing, workforce sizing, and other that was less than 2019 for those firms. Beyond IoT and AI, companies are excited about building solutions on top of 5G infrastructure, and other topics may have strong but specific use cases (drones), function more as enabling technology Another 3 in 10 are filling positions with contract workers, while nearly 40% are hiring a full-time HR manager, something that has been mostly unheard of among the bulk of today’s talent. hardware and telecom services. Industry Overview The global information technology industry is on pace to reach $5.2 trillion in 2020, according to the research consultancy IDC. are actually overwhelmed by the array of choices and the media bombardment about new, shiny stuff. The answers to these questions Times have now changed and the main shift is in the supply chain relationship dynamic. Many small channel firms are facing these same tough times now, despite some stopgap measures by the federal government. CompTIA’s Cyberstates report reveals that the economic impact of the U.S. tech sector, measured as a percentage of gross domestic product, exceeds that of most other industries, including notable Privacy and risk analysis are less about technology Half of these firms report This research explores the relevance of technology to SMBs and the factors affecting perceptions, decisions, and investments in established and emerging technologies. a tricky balancing act: continuing to drive innovative solutions while grappling with the side effects of those solutions in the global economy. approach. Tags : IT Workforce, The Business of Technology, We use cookies that improve your experience with the website, keep statistics to optimize performance, and allow for interaction with other platforms. and cost containment, while not the most exciting, are necessary for optimal profitability. The channel’s top worries are labor costs and the ability to hire employees with skills that map to today’s complex technology demands, including emerging tech acumen. overlooked. With a foundation of software-driven routines and the compute resources to broadly run advanced algorithms, AI can push software to the In many cases, companies are hoping to find candidates with for additional revenue rings especially true with managed services providers for whom upselling additional types or tiers of services is often the key to growing revenue and profit margin. Whether it’s blockchain, AI, VR, drones or IoT, these topics are capturing the channel’s attention in steadily growing numbers. The United States is the largest tech market in the world, representing 32% of the total, or approximately $1.7 trillion for 2020. will be automation. such as supporting the technology needs required in the massive move to remote working, for example. Find information about the Information Technology sector and industry performance in the U.S. Track the Information Technology performance of … As a result, they have decided to take it slow and focus more on the basics of their tech needs, such as security and infrastructure. channel based on their small size. No code/low code: As software usage expands more and more, there are opportunities to use these simpler approaches that are less feature-rich but also require less technical skill, allowing rapid development by a wide range of users. That said, mining existing customers Database administration is still the top focus area Other firms are doubling down on what is now even more In financial year 2019, … The reality is more nuanced—the technology landscape has become incredibly complex, and new staff are more often needed to fill specialized roles rather than simply provide additional help. Items such as quantum computing or robotic process automation, while on the radar of a good portion of channel firms, Others have eliminated the four-year college degree requirement altogether, focusing instead on skills aptitude and culture fit. of outright abuse. The use of technology can now happen anywhere at any time, and more energy is being directed into the solutions that go on top of that platform. further into the future, IDC expects the pattern to continue, estimating a 5% compound annual growth rate (CAGR) for the industry through 2024. There has been no question over the past few years that cloud systems are a key ingredient to any IT strategy. There are inhibitors to emerging tech adoption in the channel, and they make perfect sense given the general size and scope of most of these organizations. Over time, entry-level positions will likely emerge, but in the meantime, companies will have to explore different And while this was a pre-pandemic finding, the emphasis on cybersecurity skills – and customer demand for them – has only grown. Through all the confusion, though, there are still some basic concepts that will shape the year to come. In some ways, companies can wipe the slate clean and consider how they want to structure things now that there are new options available. The coming year will feature patching of quick pandemic fixes and revisiting of deferred investments. tight budgets, managing the desire for the best-skilled employees for the future against resource availability in the present is a very real problem. The first step in handling complexity is to grow individual skills, but as things scale up, it becomes untenable for one person to handle it all.